Privacy Policy

Operated by Southern Medental Resources  ·  Effective 30 July 2026  ·  Last updated 30 July 2026

At Qumoor (“we,” “our,” or “us”), operated under Southern Medental Resources, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Information we collect

A. Personal information you provide

• Contact details: full name, email address, phone number, and delivery/billing address.
• Account credentials: username, password, and account preferences.
• Order & payment information: details required to fulfill your orders (items purchased, payment status). Full credit card or online banking credentials are handled directly by secure payment gateways and are not stored on our servers.
• Customer support: messages or details provided when reaching out via WhatsApp or email.

B. Automatically collected information

• Device & usage data: IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies & tracking: information collected via cookies and tracking technologies to improve site navigation and store cart items.

2. How we use your information

• Order fulfillment: processing payments, arranging delivery, and providing shipping updates.
• Customer support: assisting with inquiries, product feedback, and order inquiries.
• Website optimization: analyzing site traffic to improve the browsing and user experience.
• Security & legal compliance: detecting fraud and complying with applicable statutory regulations (e.g. PDPA).

3. Sharing & disclosure of information

We do not sell or rent your personal information. We only share necessary details with trusted partners:

• Logistics partners: couriers and delivery services required to ship orders.
• Payment processors: secure gateways handling payment transactions.
• Legal obligations: regulatory or government authorities when required by law.

4. Cookies & tracking technologies

We use cookies to maintain cart items, remember user preferences, and gather aggregate traffic data. You can disable cookies in your browser settings, though some site functions may be affected.

5. Data security & retention

We employ standard technical and organizational security measures (SSL encryption) to protect your personal data. Data is retained only as long as necessary for fulfilling transactions or complying with legal and tax obligations.

6. Your rights

Under applicable data protection laws (such as Malaysia’s PDPA 2010), you have the right to access, update, or request deletion of your personal information, or opt out of marketing communications.

7. Third-party platforms

Our site links to external storefronts (TikTok Shop, Shopee, Lazada) and social channels. We are not responsible for the privacy practices of external platforms.

8. Contact information